VACANCY NOTICE No 90 - Office Manager

Type of offer
Permanent contract
Burkina Faso

The West African Health Organisation (WAHO) is seeking applications from suitably qualified ECOWAS citizen candidates to fill the following position:


Job Title: Office Manager

Reference: VN 90 WAHO

Grade: G5/G6/G7

Annual Salary: UA 22,964.49 USD 36,233.37 / UA 27,577.33 USD 43,511.51 / UA 32,292.32 USD 50,950.81

Status: Permanent

Duty Station: Bobo-Dioulasso – Burkina Faso

Directorate: Public Health and Research

Line Supervisor: Director Public Health and Research

Supervising: Office Aide



The Office Manager will play a vital role in the efficient functioning of the directorate by organizing office operations and procedures critical to the daily activities of the Director. The Office Manager will maintain the Director’s schedule, maintain effective documentation of records, ensure appropriate communication and correspondence, and maintains professional and technical knowledge for the effective running of the office. In this regard, he/she should be quite accessible and responsive in the face of competing demands from both internal and external parties.



  • Coordinate activities of the office of the Director and allocate tasks and assignments to ensure effective delivery of service;
  • Provide office support for the efficient functioning of the office of the Director;
  • Organize office operations and procedures efficiently;
  • Liaise with other directorates to ensure effective operations of the office;
  • Schedule appointments and bookings of the Director;
  • Manage incoming and outgoing correspondences, documentation;
  • Develop and maintain and an efficient and effective electronic and manual filing systems;
  • Ensure security, integrity and confidentiality of information,
  • Implement innovative office management techniques to improve operational efficiency;
  • Manage visitor enquiries, complaints and reports;
  • Provide general support to visitors;
  • Undertake other duties as may be assigned by the director.



  • Bachelor’s Degree or equivalent in Administration or related field from a recognized university;
  • 6 years of progressively responsible experience in Office Management, Personal Assistant Role or Secretarial;
  • Knowledge of related computer software and relevant enterprise content management (ECM) filing systems and correspondence-related procedures, guidelines and processes to preparing and using administrative documents and templates.



  • Ability to provide suggestions based on own observations that will improve the way work is accomplished and confidently lead on their implementation as requested;
  • Demonstrated experience working effectively as a team member and mentor;
  • Ability to work under pressure and be dependable for results;
  • Ability to take responsibility for own career and performance and to regularly and independently engage in self-assessment activities;
  • Ability to develop and maintain skills and expertise required to perform effectively in the role;
  • Ability to resolve routine problems and make recommendations to improve the quality/quantity of services to clients;
  • Ability to manage own time effectively and meet service standards and objectives related to assigned responsibilities;
  • Understands how to access internal resources or services to enhance cultural awareness and actively seeks to improve multicultural skills when interacting with others with culturally and linguistically diverse backgrounds;
  • Basic understanding of the ECOWAS organizations mandates and its functions, particularly those of own institution;
  • Knowledge of ECOWAS routine procedures and practices as it relates to assigned responsibilities and work tools;
  • Ability to be innovative with established procedures with a view of improving performance and/or outputs;
  • Ability to detect and correct errors and to keep accurate records ;
  • Ability to organize routine tasks, identify solutions to address conflicting priorities, new or changing tasks;
  • Ability to provide accurate and complete information to supervisor/co-workers/clients as requested, using good judgment, tact and diplomacy;
  • Ability to develop work goals and identify the steps needed to achieve these goals;
  • Proficiency in information communication technologies (ICT) MS Suit;
  • Ability to develop work goals and identify the steps needed to achieve these goals;
  • Ability to understand and contribute to team or work unit goals as directed by supervisor;
  • Ability to work within well-established office practices and balance multiple tasks within set deadlines;
  • Excellent work ethics, positivity, motivation, flexibility and problem-solving skills to carry out tasks associated with position;
  • Ardent desire to help others in a variety of circumstances of relevance to own work area and to refer to appropriate person for further assistance as required;
  • Ability to work as part of a team in articulating the needs of clients.



  • Must be fluent in oral and written expressions in any two of the ECOWAS official languages of the Community (English, French, & Portuguese). Working knowledge of third language will be an added advantage;



Candidates must not be more than 50 years of age at the time of recruitment (This does not apply to internal candidates) and must be an ECOWAS citizen.


The qualifications listed in this advertisement are the minimum requirements for eligibility. Applications falling below these prerequisites will not be considered.



Applications should be sent by email to the following address:

Director General

West African Health Organisation

01 BP 153 Bobo-Dioulasso

Burkina Faso



Applicants are requested to quote as reference, the number of this vacancy notice in their applications.

Each application should include:

  • A cover/motivation letter
  • An updated Curriculum Vitae
  • A copy of Birth Certificate 


Deadline for submission of applications

The deadline of receipt of applications is 28th February 2020 at 16:00 (GMT). Incomplete applications shall not be considered.


This notice is addressed to both male and female candidates. As women are under-represented in ECOWAS employment, qualified female candidates are strongly encouraged to apply.


All appointments will be made subject to ECOWAS Staff Rules and Regulations.

The recruitment process will consist of shortlisting, followed by an interview of shortlisted candidates.  Only the latter will be contacted. No submitted document shall be returned.


West African Health Organization
01 BP 153 Bobo-Dioulasso 01 / Burkina Faso
(226) 20 97 01 00 / (226) 20 97 57 75
(226) 20 97 57 72